1. How many days/hours in advance do I need to book for a green fee slot or a golf lesson?
A. You need to book a golf session or a golf game minimum 3 days (Excluding the date of play and date of placing the booking) in advance & a maximum of 21 days in advance.
2. What is the procedure for cancelling a booking?
A. Cancellations will be accepted for 2 clear days in advance which doesn’t include date of cancellations and date of play. Cancellations can be made via microsite itself from the manage my bookings section.
3. Definition of clear days:
A. Clear days means full days not accounting for the date of play and the date of booking. For example, you can make a booking on 7th June for 11th June onwards. Clear days in this case would be 8th, 9th and 10th June.
4. How can I know if my booking has been confirmed?
A. You will normally be contacted within 24-48 hours via your registered email id. At times, due to closure of golf courses on certain dates or for reasons beyond our control, it may take longer than 48 hours, in these cases you will receive a call on our registered mobile number to update you on the status.
5. What do I need to carry at the golf course to gain entry?
A. The golf course will recognize you by your name, as mentioned during reservation. Certain golf courses may require a handicap certificate; the same will be intimated to you at the time of booking/confirmation.
6. Whom should I contact in case I face any difficulty in gaining entry at the golf course?
A. We shall ensure that your booking details are confirmed and shared with the golf course before your expected time of arrival. In case of any difficulty in gaining entry at the golf course you can call us at our toll free number - 1800 208 7899 or write to us at customer.care@golflan.com
7. Do golf courses have dress codes?
A. Most golf courses have universally acceptable golfing dress codes. In general, a collared shirt and trousers is acceptable. Golf courses do not allow denim trousers. Golf Shorts of knee length are allowed. At some golf courses, it is required to keep your shirt tucked in. Also, please ensure to wear proper golf shoes with soft spikes for all golfing sessions.
8. Can I contact the golf course directly or walk into any of the clubs part of the program and get a booking?
A. No. Under this program you are not allowed to contact the golf clubs/golf courses directly. At all times, please ensure that you have placed a booking with us in advance to avail the benefits of this program. If the procedure is not followed, you may be asked to leave the club premises and may not be entertained.
9. Can a non-golfing member of my family accompany me for my game or lesson?
A. No, golf clubs generally do not permit non-golfers to be present in any golfing areas.
10. How do I change the registered email ID and mobile number?
A. In order to change the registered email ID or mobile number, you can call us at our toll free number - 1800 208 7899 or write to us at customer.care@golflan.com
11. I have made a booking but haven’t received any email confirmation?
A. Incase you have not received the booking confirmation email, you can call us at our toll free number - 1800 208 7899 or write to us at customer.care@golflan.com
12. Can I add other golfers while making the golf booking:
A. Yes, you can add other golfers while making a booking. For your guests, you will have to pay for the green fees while making the booking online using your qualifying card. Incase you are joining any particular customer or golf course member at the course, you can mention their details in the comments section on the booking confirmation page.